Answers to a few common questions like.
Are you based in Melbourne?
Are you based in Melbourne?
Yes, Playtonic Family Board Games are based in Moorabbin a suburb of Melbourne, Victoria, Australia.
We are very lucky to live and work in the suburbs of Melbourne, a city which has so much to offer, including parks and gardens, the Yarra river, arts, sport, Melbourne Zoo, markets and public transport - not to mention great schools, beaches, coffee...
There is so much to see and do – so many great family activities both in Melbourne and in the surrounding suburbs and regional areas. Melbourne really does deserve the title of the most livable city in the world – Victoria and Australia are equally great places to live, work and of course, play board games too.
We deliver our board games to Melbourne and surrounding suburbs and to all Victorian regional districts and municipalities including Ballarat, Bendigo, Geelong, Horsham, Latrobe, Mildura, Shepparton, Wangaratta, Warrnambool and Wodonga... in fact anywhere the postie travels, Australia wide.
Can I browse and purchase at your board game store?
No, Playtonic only sell our board games via our online store. You would not be able to browse and buy family board games from our Melbourne office. We would love to have a retail board games store in the future though. .
Can I pick up my order after purchasing it online?
Yes, you can pick-up your purchase and save on delivery.
Follow these steps to pick up your board game.
- Choose your board game and place your order online
- During checkout use promo code PICKUP to remove the $10 delivery
- You will receive a fulfillment confirmation email when your board game is ready
- Pick up your board game during business hours from reception at:
Cochranes Gym: 4 Cochranes Road Moorabbin Victoria 3189
FYI our office is located within a mixed business complex including Cochranes Gym.
Picking up in store may suit you if you are living locally in a Bayside or Kingston suburb e.g Cheltenham, Dingley, Bentleigh, Highett, Sandringham, Black Rock etc.
How do I know a family board game is in stock?
All our best family board games are in stock unless you see a 'Sold out' label. Stock of board games are held at our office in Melbourne, so once you place your order it won't be long before it is shipped.
If you would like a board game that is not in currently in stock get in touch via our contact page - let us know what you need and we will find if we can order it in.
Can you provide express delivery?
Yes. Express deliveries cost a bit more but we can arrange it for you - just let us know and we will confirm the price.
What happens if a family board game you deliver is damaged?
Visit our returns page for more details but essentially if we have done something wrong we will fix it.
If I change my mind about a purchase, can I return it?
Yes, if the family board game is still in it's original sealed condition it can be returned - see our returns page for more details.